[2026.08.10-06.03.35:660] App.cpp(242): Install Helper 5.5.0 [2026.08.10-06.03.35:660] App.cpp(243): Command Line: --env=prod --installationdbdir="C:\ProgramData\Epic\EpicOnlineServices\InstallHelper\InstalledItems" --logdir="C:\ProgramData\Epic\EpicOnlineServices\InstallHelper\Logs" --crashlogdir="C:\ProgramData\Epic\EpicOnlineServices\InstallHelper\CrashLogs" --bpsstatsperiodms=1000 --sessionid=b49a58a5-fcb5-4f47-94eb-21cc29cfc66f --mainserviceversion=5.5.0 --correlationid=b49a58a5-fcb5-4f47-94eb-21cc29cfc66f [2026.08.10-06.03.35:662] Config.cpp(500): Config: Analytics App Id EpicOnlineServices.InstallHelper Analytics Send Period 60 secs BPS Stats Period 1000 ms Crash During Init no Crash During Install no CA Cert Path C:\Program Files (x86)\Epic Games\Epic Online Services\Engine\Content\Certificates\ThirdParty\cacert.pem Crash Log Dir C:\ProgramData\Epic\EpicOnlineServices\InstallHelper\CrashLogs Environment prod Filesystem Retry 1 0 ms Filesystem Retry 2 10 ms Filesystem Retry 3 - Filesystem Retry 4 - Filesystem Retry 5 - HTTP Dont Verify Peer no HTTP Progress Period 1000 ms HTTP Proxy URI HTTP Retry 1 0 ms HTTP Retry 2 10 ms HTTP Retry 3 100 ms HTTP Retry 4 1000 ms HTTP Retry 5 - HTTP Retry Jitter 0.5 HTTP Timeout 20000 ms HTTP Low Speed Limit 1024 HTTP Low Speed Time 30000 ms HTTP Verbose Logging no Installation DB Dir C:\ProgramData\Epic\EpicOnlineServices\InstallHelper\InstalledItems Lock Retry Wait 1000 ms Lock Retry Count 5 Log Dir C:\ProgramData\Epic\EpicOnlineServices\InstallHelper\Logs Log Retention Count 64 Manifest Retention 84 days Panic During Init no Panic During Install no Session ID b49a58a5-fcb5-4f47-94eb-21cc29cfc66f Client Session ID Correlation ID b49a58a5-fcb5-4f47-94eb-21cc29cfc66f Task Timeout 10 secs User Agent eosh-install-helper/5.5.0 UE Tick Period 1 ms UE Log Cmds [2026.08.10-06.03.35:662] Config.cpp(508): Env: prod Client ID: d9fe50231dd44352958fe9be28346655 Account Service Host: https://account-public-service-prod03.ol.epicgames.com Artifact Delivery Service Host: https://artifact-delivery-service-public-prod.ol.epicgames.com Data Router Host: https://datarouter.ol.epicgames.com Launcher Service Host: https://launcher-public-service-prod06.ol.epicgames.com [2026.08.10-06.03.35:664] App.cpp(264): HttpApi initialized [2026.08.10-06.03.35:664] App.cpp(267): AnalyticsApi initialized [2026.08.10-06.03.35:664] Installation.cpp(125): Creating InstallationDbDir=C:\ProgramData\Epic\EpicOnlineServices\InstallHelper\InstalledItems [2026.08.10-06.03.35:665] App.cpp(294): InstallationApi initialized [2026.08.10-06.03.35:665] App.cpp(295): LauncherSvcApi initialized [2026.08.10-06.03.35:665] Analytics.cpp(102): Queued event: {"EventName":"SessionStart","SessionId":"b49a58a5-fcb5-4f47-94eb-21cc29cfc66f","ClientSessionId":"","CorrelationId":"b49a58a5-fcb5-4f47-94eb-21cc29cfc66f","CmdLine":"--env=prod --installationdbdir=\"C:\\ProgramData\\Epic\\EpicOnlineServices\\InstallHelper\\InstalledItems\" --logdir=\"C:\\ProgramData\\Epic\\EpicOnlineServices\\InstallHelper\\Logs\" --crashlogdir=\"C:\\ProgramData\\Epic\\EpicOnlineServices\\InstallHelper\\CrashLogs\" --bpsstatsperiodms=1000 --sessionid=b49a58a5-fcb5-4f47-94eb-21cc29cfc66f --mainserviceversion=5.5.0 --correlationid=b49a58a5-fcb5-4f47-94eb-21cc29cfc66f"} [2026.08.10-06.03.35:665] Analytics.cpp(157): Starting send thread [2026.08.10-06.03.35:665] Msg.cpp(161): Received message [2026.08.10-06.03.35:665] App.cpp(324): Processing message: {"type":"enumerate","body":{"revision":"","lockFree":false}} [2026.08.10-06.03.35:665] Msg.cpp(161): Received message [2026.08.10-06.03.35:665] Task.cpp(262): Starting enumerate task with Revision= [2026.08.10-06.03.35:665] Analytics.cpp(102): Queued event: {"EventName":"TaskStart","SessionId":"b49a58a5-fcb5-4f47-94eb-21cc29cfc66f","ClientSessionId":"","CorrelationId":"b49a58a5-fcb5-4f47-94eb-21cc29cfc66f","Type":"enumerate"} [2026.08.10-06.03.35:666] Msg.cpp(70): Sent message: {"type":"revision","body":{"revision":"08DE8A669B9E507D0000000000000056"}} [2026.08.10-06.03.35:666] Msg.cpp(70): Sent message: {"type":"installation","body":{"installationId":"overlay","state":"Incomplete","revision":"08DE8A669B9E507D000000000000000C","dir":"C:\\Program Files (x86)\\Epic Games\\Epic Online Services\\managedArtifacts\\98bc04bc842e4906993fd6d6644ffb8d","metaDir":"C:\\Program Files (x86)\\Epic Games\\Epic Online Services\\managedArtifacts\\98bc04bc842e4906993fd6d6644ffb8d\\.egstore","manifestPath":"C:\\Program Files (x86)\\Epic Games\\Epic Online Services\\managedArtifacts\\98bc04bc842e4906993fd6d6644ffb8d\\.egstore\\overlay.manifest","pendingManifestPath":"C:\\Program Files (x86)\\Epic Games\\Epic Online Services\\managedArtifacts\\98bc04bc842e4906993fd6d6644ffb8d\\.egstore\\overlay.manifest.pending","platform":"Windows","sandboxId":"302e5ede476149b1bc3e4fe6ae45e50e","itemId":"cc15684f44d849e89e9bf4cec0508b68","artifactId":"98bc04bc842e4906993fd6d6644ffb8d","tags":[],"pendingTags":[],"stagedVersion":"1.3.4++EOSSDK+Release-Overlay-CL-56495802-Windows","manifestData":{"version":"1.3.3++EOSSDK+Release-Overlay-CL-45834608-Windows","launchCommand":"","launchExe":"","prereqSHA1Hash":"","buildSize":657444460},"pendingManifestData":{"version":"1.3.4++EOSSDK+Release-Overlay-CL-56495802-Windows","launchCommand":"","launchExe":"","prereqSHA1Hash":"","buildSize":655754488},"manifestUris":["http://epicgames-download1-1251447533.file.myqcloud.com/Builds/EOS/OverlayCloudDir/9SK3KDHTIeGsYDCk_ECU4OWJDpp3WQ.manifest?sign=1786275917-RerHm3YdQA6mvnJ9AP2sFFBB-0-d8caf5bbdf8cd92cc1835b4e94eb39cc","https://epicgames-download1.akamaized.net/Builds/EOS/OverlayCloudDir/9SK3KDHTIeGsYDCk_ECU4OWJDpp3WQ.manifest?ak_token=exp=1786275917~hmac=5a08b6817642c16589bf5054b5621e955ac8573394a2b70c692f25965957df68","https://egs-cloudfront-chunks.epicgamescdn.com/Builds/EOS/OverlayCloudDir/9SK3KDHTIeGsYDCk_ECU4OWJDpp3WQ.manifest?cf_token=1786275917_3f5c0245670b01257b9af90816b46781325adae1"]}} [2026.08.10-06.03.35:666] Msg.cpp(70): Sent message: {"type":"installation","body":{"installationId":"service","state":"Installed","revision":"08DE8A669B9E507D0000000000000056","dir":"C:\\Program Files (x86)\\Epic Games\\Epic Online Services","metaDir":"C:\\Program Files (x86)\\Epic Games\\Epic Online Services\\.egstore","manifestPath":"C:\\Program Files (x86)\\Epic Games\\Epic Online Services\\.egstore\\service.manifest","pendingManifestPath":"C:\\Program Files (x86)\\Epic Games\\Epic Online Services\\.egstore\\service.manifest.pending","platform":"Windows","sandboxId":"302e5ede476149b1bc3e4fe6ae45e50e","itemId":"1108a9c0af47438da91331753b22ea21","artifactId":"c9e2eb9993a1496c99dc529b49a07339","tags":[],"pendingTags":[],"stagedVersion":"","manifestData":{"version":"5.5.0-56007593+++UE5+Release-EOSH-5.5-55e314-Windows","launchCommand":"","launchExe":"EpicOnlineServicesUserHelper.exe","prereqSHA1Hash":"","buildSize":104618249},"pendingManifestData":{"version":"","launchCommand":"","launchExe":"","prereqSHA1Hash":"","buildSize":0},"manifestUris":["http://epicgames-download1-1251447533.file.myqcloud.com/Builds/UnrealEngineLauncher/CloudDir/34HWQLTUWwMmbW321kSNpktTJMjI1A.manifest?sign=1786342114-Lbdpj8io3squp8pRzIElGx2p-0-2933d4ef0ff0c8b935dea5844d81b53b","https://epicgames-download1.akamaized.net/Builds/UnrealEngineLauncher/CloudDir/34HWQLTUWwMmbW321kSNpktTJMjI1A.manifest?ak_token=exp=1786342114~hmac=7a477e8dbd2467b20ebad9d58489371e95a607e563349ace0c0c4711f4195aa9","https://egs-cloudfront-chunks.epicgamescdn.com/Builds/UnrealEngineLauncher/CloudDir/34HWQLTUWwMmbW321kSNpktTJMjI1A.manifest?cf_token=1786342114_a14317c2ed37aa293bc6392d8e115bc03669b5de"]}} [2026.08.10-06.03.35:666] Msg.cpp(70): Sent message: {"type":"installation","body":{"installationId":"support","state":"Installed","revision":"08DE8A669B9E507D0000000000000054","dir":"C:\\Program Files (x86)\\Epic Games\\Epic Online Services\\managedArtifacts\\4a0e9aa62e2341be9911ad38e0392a1d","metaDir":"C:\\Program Files (x86)\\Epic Games\\Epic Online Services\\managedArtifacts\\4a0e9aa62e2341be9911ad38e0392a1d\\.egstore","manifestPath":"C:\\Program Files (x86)\\Epic Games\\Epic Online Services\\managedArtifacts\\4a0e9aa62e2341be9911ad38e0392a1d\\.egstore\\support.manifest","pendingManifestPath":"C:\\Program Files (x86)\\Epic Games\\Epic Online Services\\managedArtifacts\\4a0e9aa62e2341be9911ad38e0392a1d\\.egstore\\support.manifest.pending","platform":"Windows","sandboxId":"af9bea321fbd434686a76434a8d54f17","itemId":"570feb81e060446da65d8703c476b43d","artifactId":"4a0e9aa62e2341be9911ad38e0392a1d","tags":[],"pendingTags":[],"stagedVersion":"","manifestData":{"version":"1.2.9+++EOSH+Support","launchCommand":"","launchExe":"","prereqSHA1Hash":"","buildSize":4935680},"pendingManifestData":{"version":"","launchCommand":"","launchExe":"","prereqSHA1Hash":"","buildSize":0},"manifestUris":["http://epicgames-download1-1251447533.file.myqcloud.com/Builds/Org/o-aa83a0a9bc45e98c80c1b1c9d92e9e/38c843af4ea442bc9ec27a1b31aec903/default/7vv3Dle_SK9sBVF9ckG_mvd6kfPGyA.manifest?sign=1786342108-MMhBkxxOAxEr0VQWFY9yZxe0-0-483908a291abe77bdc9a11a2dd913871","https://epicgames-download1.akamaized.net/Builds/Org/o-aa83a0a9bc45e98c80c1b1c9d92e9e/38c843af4ea442bc9ec27a1b31aec903/default/7vv3Dle_SK9sBVF9ckG_mvd6kfPGyA.manifest?ak_token=exp=1786342108~hmac=81df638b0a692f84dc3c7b438e90b9c5f16af16284068cacac68279632500865","https://egs-cloudfront-chunks.epicgamescdn.com/Builds/Org/o-aa83a0a9bc45e98c80c1b1c9d92e9e/38c843af4ea442bc9ec27a1b31aec903/default/7vv3Dle_SK9sBVF9ckG_mvd6kfPGyA.manifest?cf_token=1786342108_d9774533c452029e12bb66a47dc39e1063b6dcbc"]}} [2026.08.10-06.03.35:666] Analytics.cpp(102): Queued event: {"EventName":"TaskEnd","SessionId":"b49a58a5-fcb5-4f47-94eb-21cc29cfc66f","ClientSessionId":"","CorrelationId":"b49a58a5-fcb5-4f47-94eb-21cc29cfc66f","Type":"enumerate","Status":"Success","ErrorCode":""} [2026.08.10-06.03.35:666] Msg.cpp(70): Sent message: {"type":"done","body":{"status":"Success","errorKey":"","errorDetails":[]}} [2026.08.10-06.03.35:677] App.cpp(101): Shutting down [2026.08.10-06.03.35:677] Analytics.cpp(102): Queued event: {"EventName":"SessionEnd","SessionId":"b49a58a5-fcb5-4f47-94eb-21cc29cfc66f","ClientSessionId":"","CorrelationId":"b49a58a5-fcb5-4f47-94eb-21cc29cfc66f"} [2026.08.10-06.03.35:677] Analytics.cpp(173): Attempting to stop send thread [2026.08.10-06.03.35:677] Analytics.cpp(126): Attempting to send 4 analytics events to https://datarouter.ol.epicgames.com/datarouter/api/v1/public/data?AppID=EpicOnlineServices.InstallHelper&AppVersion=5.5.0&AppEnvironment=prod&UserID=f6011dac46f6d009ac7902895c709c1b||95bb54d6-26f2-4341-8fbe-eb0fc9cc79b1&UploadType=eteventstream&SessionID=b49a58a5-fcb5-4f47-94eb-21cc29cfc66f: {"Events":[{"EventName":"SessionStart","SessionId":"b49a58a5-fcb5-4f47-94eb-21cc29cfc66f","ClientSessionId":"","CorrelationId":"b49a58a5-fcb5-4f47-94eb-21cc29cfc66f","CmdLine":"--env=prod --installationdbdir=\"C:\\ProgramData\\Epic\\EpicOnlineServices\\InstallHelper\\InstalledItems\" --logdir=\"C:\\ProgramData\\Epic\\EpicOnlineServices\\InstallHelper\\Logs\" --crashlogdir=\"C:\\ProgramData\\Epic\\EpicOnlineServices\\InstallHelper\\CrashLogs\" --bpsstatsperiodms=1000 --sessionid=b49a58a5-fcb5-4f47-94eb-21cc29cfc66f --mainserviceversion=5.5.0 --correlationid=b49a58a5-fcb5-4f47-94eb-21cc29cfc66f"},{"EventName":"TaskStart","SessionId":"b49a58a5-fcb5-4f47-94eb-21cc29cfc66f","ClientSessionId":"","CorrelationId":"b49a58a5-fcb5-4f47-94eb-21cc29cfc66f","Type":"enumerate"},{"EventName":"TaskEnd","SessionId":"b49a58a5-fcb5-4f47-94eb-21cc29cfc66f","ClientSessionId":"","CorrelationId":"b49a58a5-fcb5-4f47-94eb-21cc29cfc66f","Type":"enumerate","Status":"Success","ErrorCode":""},{"EventName":"SessionEnd","SessionId":"b49a58a5-fcb5-4f47-94eb-21cc29cfc66f","ClientSessionId":"","CorrelationId":"b49a58a5-fcb5-4f47-94eb-21cc29cfc66f"}]}